Refund policy

Effective Date: Aug 28, 2026

Due to the personal-use and hygienic nature of our cosmetics and skincare products, all sales are final. We do not accept returns or exchanges for reasons including personal preference, shade selection, change of mind, or products that have been opened or used.

This policy does not limit any rights available to you under applicable consumer-protection law.

Defective or Damaged Merchandise

We will review requests involving:

Defective merchandise
Products damaged during shipment
Leaking, broken, unsealed, or otherwise defective product packaging
Incorrect products received
Merchandise missing from an order

If your product or its packaging arrives defective or damaged, please contact us as soon as possible at hello@maisono3.com.

Please include:

Your full name
Your order number
A description of the problem
Clear photographs of the product
Clear photographs of the packaging and shipping box
A photograph of the shipping label, when applicable

Please retain the product, its original packaging, and the shipping materials while your claim is being reviewed. Do not discard or return merchandise unless instructed to do so by MAISON03.

Missing Deliveries

If you do not receive your package, please email hello@maisono3.com with your order number, shipping address, and tracking information. We will review the shipment and help determine the appropriate next steps.

Approved Refunds or Replacements

After reviewing your request, we may offer a replacement, refund, store credit, or another appropriate resolution. The available resolution will depend on the circumstances, product availability, and applicable law.

If a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider, and it may take several business days for the credit to appear.

Shipping charges are nonrefundable unless the refund results from an error by MAISON03, defective merchandise, or another circumstance for which a refund is required by law.